pervast.blogg.se - Cheapest rocketchat deployment

self-hosted: Do you want to install and maintain live chat software on your own infrastructure, or let the provider host and maintain it in the cloud? For example, it doesn’t make sense to compare an expensive hosted live chat solution to a free open-source solution, so you should decide in advance which type of solution makes more sense. With these questions in mind, you’ll need to make a few high-level decisions in order to arrive at a list of comparable options.

Do you want your live chat solution to be maintenance free with a monthly billing model, or would you rather cut recurring costs with a more hands-on approach?.

Should you invest in a solution that requires more labor but results in a more sophisticated custom experience, or will a generic solution work fine out of the box?.

Do you have anyone in-house who can manage and maintain your live chat solution, or do you need a turnkey product managed entirely by the vendor?.

What’s your budget? Keep in mind that even free live chat solutions carry costs associated with implementation and maintenance.

Here are the main questions to answer based on your team’s skills and bandwidth, your organization’s specific needs, and your customer base: Still, if you’re looking to add a live chat solution to your website or app (or replace an existing solution), there are a number of factors to consider to make sure your choice is the right fit.

And it’s not just businesses enjoying the increased efficiency - live chat statistics indicate that some 87% of consumers come away happy with the results of their live chat conversations, a rate significantly higher than with traditional methods like email and phone support.Ĭompanies that follow live chat best practices can expect quantifiable increases in revenue, customer loyalty, and overall satisfaction - increases that generally outweigh the cost to implement a live chat solution. They help companies of all sizes extend their sales and support teams’ capacity to provide personalized assistance in near real time. Live chat solutions have proven themselves key to boosting engagement, sales, and satisfaction across industries as diverse as retail ecommerce and B2B software.